Stuck?
Quick fixes for Claude.
Find your problem, try the fix, and get back to it. Still stuck after a minute? Raise your hand.
Settings and setup
- My screen doesn't match the site.
Menus move. Look for the same words nearby, or ask Claude "Where is the setting for...?" and name it. Then tell a facilitator, so we can fix the site.
- A switch is greyed out.
On a Team plan, your admin set it for everyone. You didn't break it. Move on.
- I don't see Skills anywhere.
Skills need Code execution and file creation. Go to Settings, then Capabilities. On a Team plan it's not there: your admin sets it for everyone, and it's on by default.
- I don't see Customize.
On some accounts it's called Plugins. It's the same place: Skills and Connectors are inside it.
- It asks me to approve everything.
The first time Claude uses a tool, it asks. Click Always allow so it stops asking for that tool. The one exception: if it asks to send, reply, or forward an email, click Decline.
- The interview only asked a few questions.
The prompt probably didn't paste in full. Use the Copy button, not click and drag. Start a new chat and paste it again.
- It already seems to know things about me.
That's memory from your earlier chats. If what it knows is right, keep going. If it's wrong or out of date, say so, and it will ask.
- Claude told me to paste my instructions somewhere else.
Trust the site. An AI's idea of its own menus is often out of date. Use the click path on the step.
- I ran out of time in the interview.
Type "pause." It gives you a one-line summary, and you can finish later in the same chat.
- The new project screen asks what I'm trying to achieve.
That box is on the same screen as the name. Type one line about the job and click Create project. Then click Add next to Instructions.
Email and calendar
- Outlook won't connect, or it asks for an admin.
Outlook needs a work or school Microsoft account, and your Microsoft admin or IT company has to approve the connection. That usually can't happen in the room. Skip email today and do More to build instead.
- My email is Yahoo, iCloud, or personal Hotmail.
There's no connector for those. Skip the connect step. Do More to build, or paste a few emails into the Inbox Assistant when it asks.
- It can read my email but can't save drafts.
Reconnect Gmail and tick Select all on Google's permission screen. With a box unticked, Claude can read your mail but can't save drafts.
Inbox Assistant
- It says it can't see my email.
Make sure email is connected (Foundation step 2) and that you're in the right place to run it.
- No drafts showed up in my Drafts folder.
Open the email thread itself and look for the draft there. If it's not there either, reconnect Gmail and tick every box on Google's permission screen.
- It asked if I want to send something.
Say no. The skill never sends. Open the draft and send it yourself if it's right.
- My name shows up twice at the bottom of a draft.
Your email signature already adds it. Tell it "no sign-off on drafts," and add that line to My settings so it sticks.
- Times in the report are off by an hour.
Check the Time zone line under My settings.
- Filing didn't do anything.
Filing is probably still OFF. If it's ON, reconnect your email and tick every permission box.
- It missed an email I expected to see.
Ask it to "run my inbox sweep for the last 7 days." If it keeps missing one kind of email, add that sender or topic to Priority people.
- The skill didn't start when I typed the phrase.
Use the exact trigger phrase, or type / and pick inbox-assistant from the list.
More to build
- It didn't draw the flowchart.
Some setups can't draw inside the chat. You'll get the flowchart as boxes and arrows in text. Same steps, same decisions.
- It couldn't open my price page.
The prices have to be on a public page as text. Prices inside an image, a PDF, or a customer login can't be read reliably. Use a price list file instead.
- It made up a price.
Your price list didn't load. Paste it again, then ask for the quote again.
- It can't save a skill from the chat.
Save the prompt in your Project instructions instead. It works the same way every time you open a chat there.
When all else fails
- Nothing here matches my problem.
Ask Claude itself. Copy the prompt below, fill in the brackets, and paste it in. For where a menu lives, trust the site first.
I'm trying to [what you're doing] in Claude and I'm stuck. Here's what I see on my screen: [describe it, or paste a screenshot]. Walk me through fixing it, one step at a time, and wait for me after each step.